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Frequently Asked Questions

 

What is the ZBoard?
The ZBoard is the weight-sensing electric skateboard.

How do you ride the ZBoard?
Simply lean forward to go and lean back to stop. 

How does the ZBoard 
work?
The ZBoard's deck includes front and rear foot pads. Each foot pad evaluates how much force the rider is applying and sends this information to the onboard micro-controller which dictates the speed of the electric motor.

How do I go on the ZBoard?
Leaning on the front foot pad begins acceleration. Acceleration is completely variable meaning you can cruise at any pace.

How do I stop on the ZBoard?
Leaning back kicks in regenerative braking, allowing the rider to stop on a downhill.

Do I put my feet on both foot pads at the same time?
No, we recommend you stand in the middle of the board and flare your foot out to the foot pad of choice.

What other features does the ZBoard have?
The ZBoard includes oversized smooth wheels and a built-in handle for convenience. The ZBoard also ships with a charger that works at any 110V wall outlet (220V chargers for European customers are also available).

How fast? How far can it go? How heavy is it? How much does it cost? How long does it take to charge? 
See our Specifications page for detailed information.

What makes the ZBoard a green product?
Equipped with regenerative braking and an electric motor, the ZBoard gets a carbon footprint equivalent of up to 1500 miles/gallon.
 
How does the ZBoard do on hills?
The ZBoard can successfully make it up most small to medium hills (think like a parking structure), especially when it gets a moving start. Success on hills is dependent on grade, road conditions, and rider weight. On downhills, the ZBoard will limit the rider's speed for safety. Also, the rider can bring the ZBoard to a complete stop on the downhill by leaning back to brake.
Recently we came out with the ZBoard San Francisco Special, which can climb steeper hills than the Pro or Classic.

Can I ride the ZBoard if I am "Goofy?"
Yes, the ZBoard works for goofy footed riders.

Is the ZBoard waterproof?
Breifly riding the ZBoard over wet pavement pavement (eg. from sprinkler runoff) will not harm the unit but do not use it in the rain, on long rides over wet pavement, and avoid large puddles. Riding in any of these conditions can permanently damage your ZBoard.

How long will the batteries last when properly maintained?
The Sealed Lead Acid Battery in the Classic Model is rated for up to 250 cycles. The Lithium Ion Battery in the Pro Model is rated for up to 500+ cycles. Replacements will be available for purchase.

Does the ZBoard come with a warranty?
Yes. The ZBoard comes with a six month limited warranty and a six month battery warranty. See more information here.
What is the return policy?
Customers can return their ZBoard within 30 days of arrival. See our warranty information for more details.

How large is the charger?
The charger brick is approximately 1.5" x 2.5" x 6" and it looks more or less like a laptop charger. 

Will I be able to purchase the individual ZBoard components, if I need to replace them on my ZBoard?
Yes. The ZBoard's modular design makes it easy to swap in and out parts.


Can I push the ZBoard like a regular skateboard?
While the ZBoard will roll, it will not roll as well as a standard skateboard. You can push, just expect to travel slowly. We do not recommend pushing it for long distances.

What is the rider weight limit for the ZBoard?
We recommend 225 pounds or less. Heavier riders will not damage the board, but they'll likely not be able to hit the stated top speed. That said, we have many riders at weights that are higher than the 225 lb recommendation and they all enjoy their board.

If I purchase a ZBoard Classic, can I later upgrade to a ZBoard Pro?
Yes. Click here

If I have a ZBoard, can I upgrade to the San Francisco Special?
Yes. Click here.

How do I cancel my order?
Email cancellations@zboardshop.com

Can I do tricks on the ZBoard?
We do not recommend doing tricks on your ZBoard.

Why do you call it the ZBoard?
The "Z" in ZBoard refers to the Z-axis. The rider navigates through the X-Y plane by administering force in a direction parallel to the Z-axis (down, into the footpads).