Warranty, Repairs, and Cancellations

If you aren't completely satisfied with your board, let us know at support@myzboard.com and we'll email you a return label. If your board is returned in like-new condition, you will receive a complete refund, minus a $50 restocking fee (additional fees may apply to international orders). Note that if your board has scratches to the trucks, battery box, or deck, you may not receive the entire refund.


Does the ZBoard come with a warranty?

Yes. The ZBoard comes with a six month warranty.

The warranty does not cover water damage. If for some reason your board is malfunctioning we will send you replacement parts and installation directions, or send you a return label for the entire board, depending on the severity of the issue and your comfort level with basic tools.

What is the return policy?

Customers can return their ZBoard within 14 days of arrival. Customers will pay for $50 return shipping and handling. The initial shipping and handling is not refundable.

How do I cancel my order?

Can I purchase individual ZBoard components, if I need to replace them on my ZBoard?

Yes - check out our Accessories Store.The ZBoard's modular design makes it easy to swap in and out parts.


How long will the batteries last when properly maintained?

The Sealed Lead Acid Battery in the Classic Model is rated for up to 250 cycles. The Lithium Ion Battery in the Pro Model and SF models are rated for up to 500+ cycles. Replacements also are available for purchase.


Note: Everything above refers to ZBoards purchased off our website. These terms do not apply to boards purchased on other sites.

Head over to our FAQ page for more information.