To Remove a Charge Diode
1) Use an exacto knife to carefully remove the shrink wrap connecting your charge diode to your charger.
2) Plug the charger straight into the board (without the charge diode inline).
3) Please respond to support's email or questionnaire if removing the charge diode allowed your board to charge correctly.
Note that just because the charger works without the diode does not mean you can go on using it without the diode for a long period of time. Without the charger diode, braking will be significantly reduced. Please wait until you receive the new charge diode before riding the board.